mlogclub
579 lines
21 KiB
TypeScript
579 lines
21 KiB
TypeScript
"use client"
|
||
|
||
import { useCallback, useEffect, useRef, useState } from "react"
|
||
import { MessageSquareTextIcon, PencilIcon, PlusIcon, RefreshCcwIcon, SendIcon, UserRoundIcon } from "lucide-react"
|
||
import { toast } from "sonner"
|
||
|
||
import { type CustomerFormSavePayload } from "@/components/customer-form"
|
||
import { CustomerFormDialog } from "@/components/customer-form-dialog"
|
||
import { CustomerLinkOrCreateDialog } from "@/components/customer-link-or-create-dialog"
|
||
import { ContentEditor } from "@/components/content-editor"
|
||
import { ProjectDialog } from "@/components/project-dialog"
|
||
import { isRichTextEmpty, SafeRichHTML } from "@/components/safe-rich-html"
|
||
import { Badge } from "@/components/ui/badge"
|
||
import { Button } from "@/components/ui/button"
|
||
import {
|
||
Dialog,
|
||
DialogContent,
|
||
DialogFooter,
|
||
DialogHeader,
|
||
DialogTitle,
|
||
} from "@/components/ui/dialog"
|
||
import { Separator } from "@/components/ui/separator"
|
||
import { saveCustomerProfile } from "@/lib/api/customer"
|
||
import {
|
||
changeTicketStatus,
|
||
createTicketProgress,
|
||
fetchTicketDetail,
|
||
type CreateTicketPayload,
|
||
type TicketDetail,
|
||
type TicketStatus,
|
||
type UpdateTicketPayload,
|
||
updateTicket,
|
||
} from "@/lib/api/ticket"
|
||
import { cn, formatDateTime } from "@/lib/utils"
|
||
import { EditDialog } from "./edit"
|
||
import { TicketAssignDialog } from "./ticket-assign-dialog"
|
||
import { TicketStatusBadge } from "./ticket-status-badge"
|
||
|
||
type TicketDetailDialogProps = {
|
||
ticketId: number | null
|
||
open: boolean
|
||
onOpenChange: (open: boolean) => void
|
||
onChanged: () => void
|
||
}
|
||
|
||
const statusOptions: Array<{ value: TicketStatus; label: string }> = [
|
||
{ value: "pending", label: "待处理" },
|
||
{ value: "in_progress", label: "处理中" },
|
||
{ value: "done", label: "已处理" },
|
||
]
|
||
|
||
function sourceLabel(source: string) {
|
||
switch (source) {
|
||
case "manual":
|
||
return "手动创建"
|
||
case "conversation":
|
||
return "会话生成"
|
||
default:
|
||
return source || "-"
|
||
}
|
||
}
|
||
|
||
function metadataValue(value?: string | number | null) {
|
||
if (value === undefined || value === null || value === "") {
|
||
return "-"
|
||
}
|
||
return String(value)
|
||
}
|
||
|
||
function getTicketCustomerId(ticket?: TicketDetail["ticket"] | null) {
|
||
return Number(ticket?.customer?.id || ticket?.customerId || 0)
|
||
}
|
||
|
||
export function TicketDetailDialog({
|
||
ticketId,
|
||
open,
|
||
onOpenChange,
|
||
onChanged,
|
||
}: TicketDetailDialogProps) {
|
||
const [detail, setDetail] = useState<TicketDetail | null>(null)
|
||
const [loading, setLoading] = useState(false)
|
||
const [statusSaving, setStatusSaving] = useState<TicketStatus | null>(null)
|
||
const [progressSaving, setProgressSaving] = useState(false)
|
||
const [progressOpen, setProgressOpen] = useState(false)
|
||
const [progressContent, setProgressContent] = useState("")
|
||
const [assignOpen, setAssignOpen] = useState(false)
|
||
const [editOpen, setEditOpen] = useState(false)
|
||
const [editSaving, setEditSaving] = useState(false)
|
||
const [customerEditOpen, setCustomerEditOpen] = useState(false)
|
||
const [customerEditSaving, setCustomerEditSaving] = useState(false)
|
||
const [customerLinkOpen, setCustomerLinkOpen] = useState(false)
|
||
const loadSeqRef = useRef(0)
|
||
const dialogSeqRef = useRef(0)
|
||
const currentTicketIdRef = useRef<number | null>(null)
|
||
currentTicketIdRef.current = open ? ticketId : null
|
||
|
||
function isCurrentOperation(targetTicketId: number, dialogSeq: number) {
|
||
return currentTicketIdRef.current === targetTicketId && dialogSeqRef.current === dialogSeq
|
||
}
|
||
|
||
const loadDetail = useCallback(async (targetTicketId = ticketId, dialogSeq = dialogSeqRef.current) => {
|
||
if (!targetTicketId || !isCurrentOperation(targetTicketId, dialogSeq)) {
|
||
return
|
||
}
|
||
const seq = loadSeqRef.current + 1
|
||
loadSeqRef.current = seq
|
||
if (!open || !targetTicketId) {
|
||
setDetail(null)
|
||
setLoading(false)
|
||
return
|
||
}
|
||
setLoading(true)
|
||
try {
|
||
const data = await fetchTicketDetail(targetTicketId)
|
||
if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
|
||
return
|
||
}
|
||
setDetail(data)
|
||
} catch (error) {
|
||
if (loadSeqRef.current !== seq || !isCurrentOperation(targetTicketId, dialogSeq)) {
|
||
return
|
||
}
|
||
toast.error(error instanceof Error ? error.message : "加载工单详情失败")
|
||
} finally {
|
||
if (loadSeqRef.current === seq) {
|
||
setLoading(false)
|
||
}
|
||
}
|
||
}, [open, ticketId])
|
||
|
||
useEffect(() => {
|
||
dialogSeqRef.current += 1
|
||
setDetail(null)
|
||
setLoading(false)
|
||
setStatusSaving(null)
|
||
setProgressSaving(false)
|
||
setProgressOpen(false)
|
||
setEditSaving(false)
|
||
setCustomerEditSaving(false)
|
||
setAssignOpen(false)
|
||
setEditOpen(false)
|
||
setCustomerEditOpen(false)
|
||
setCustomerLinkOpen(false)
|
||
setProgressContent("")
|
||
}, [open, ticketId])
|
||
|
||
useEffect(() => {
|
||
void loadDetail(ticketId, dialogSeqRef.current)
|
||
}, [loadDetail, ticketId])
|
||
|
||
async function handleStatusChange(status: TicketStatus) {
|
||
if (!detail || detail.ticket.status === status) {
|
||
return
|
||
}
|
||
const activeTicketId = detail.ticket.id
|
||
const activeDialogSeq = dialogSeqRef.current
|
||
setStatusSaving(status)
|
||
try {
|
||
await changeTicketStatus({ ticketId: activeTicketId, status })
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.success("工单状态已更新")
|
||
await loadDetail(activeTicketId, activeDialogSeq)
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
onChanged()
|
||
} catch (error) {
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.error(error instanceof Error ? error.message : "更新工单状态失败")
|
||
} finally {
|
||
if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
setStatusSaving(null)
|
||
}
|
||
}
|
||
}
|
||
|
||
async function handleCreateProgress() {
|
||
if (!detail) {
|
||
return
|
||
}
|
||
const activeTicketId = detail.ticket.id
|
||
const activeDialogSeq = dialogSeqRef.current
|
||
const content = progressContent.trim()
|
||
if (isRichTextEmpty(content)) {
|
||
toast.error("请填写处理进展")
|
||
return
|
||
}
|
||
setProgressSaving(true)
|
||
try {
|
||
await createTicketProgress({
|
||
ticketId: activeTicketId,
|
||
content,
|
||
})
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.success("处理进展已记录")
|
||
setProgressContent("")
|
||
setProgressOpen(false)
|
||
await loadDetail(activeTicketId, activeDialogSeq)
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
onChanged()
|
||
} catch (error) {
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.error(error instanceof Error ? error.message : "记录处理进展失败")
|
||
} finally {
|
||
if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
setProgressSaving(false)
|
||
}
|
||
}
|
||
}
|
||
|
||
async function handleAssigned() {
|
||
const activeTicketId = ticket?.id
|
||
const activeDialogSeq = dialogSeqRef.current
|
||
if (!activeTicketId || !isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
await loadDetail(activeTicketId, activeDialogSeq)
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
onChanged()
|
||
}
|
||
|
||
async function handleUpdateTicket(payload: CreateTicketPayload | UpdateTicketPayload) {
|
||
if (!("ticketId" in payload) || payload.ticketId <= 0) {
|
||
toast.error("请选择工单")
|
||
return
|
||
}
|
||
const activeDialogSeq = dialogSeqRef.current
|
||
setEditSaving(true)
|
||
try {
|
||
await updateTicket(payload)
|
||
if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.success("工单已更新")
|
||
setEditOpen(false)
|
||
await loadDetail(payload.ticketId, activeDialogSeq)
|
||
if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
onChanged()
|
||
} catch (error) {
|
||
if (!isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.error(error instanceof Error ? error.message : "更新工单失败")
|
||
} finally {
|
||
if (isCurrentOperation(payload.ticketId, activeDialogSeq)) {
|
||
setEditSaving(false)
|
||
}
|
||
}
|
||
}
|
||
|
||
async function handleUpdateCustomer(payload: CustomerFormSavePayload) {
|
||
const activeCustomerId = getTicketCustomerId(ticket)
|
||
if (!ticket?.id || activeCustomerId <= 0) {
|
||
toast.error("当前工单未关联客户")
|
||
return
|
||
}
|
||
if (customerEditSaving) {
|
||
return
|
||
}
|
||
const activeTicketId = ticket.id
|
||
const activeDialogSeq = dialogSeqRef.current
|
||
setCustomerEditSaving(true)
|
||
try {
|
||
await saveCustomerProfile({ ...payload, id: activeCustomerId })
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.success("已保存")
|
||
setCustomerEditOpen(false)
|
||
await loadDetail(activeTicketId, activeDialogSeq)
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
onChanged()
|
||
} catch (error) {
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
toast.error(error instanceof Error ? error.message : "保存失败")
|
||
} finally {
|
||
if (isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
setCustomerEditSaving(false)
|
||
}
|
||
}
|
||
}
|
||
|
||
async function handleCustomerLinked() {
|
||
const activeTicketId = ticket?.id
|
||
const activeDialogSeq = dialogSeqRef.current
|
||
if (!activeTicketId || !isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
await loadDetail(activeTicketId, activeDialogSeq)
|
||
if (!isCurrentOperation(activeTicketId, activeDialogSeq)) {
|
||
return
|
||
}
|
||
onChanged()
|
||
}
|
||
|
||
const ticket = detail?.ticket
|
||
const customerId = getTicketCustomerId(ticket)
|
||
|
||
return (
|
||
<>
|
||
<ProjectDialog
|
||
open={open}
|
||
onOpenChange={onOpenChange}
|
||
title={
|
||
<div className="flex min-w-0 items-center gap-2 pr-16 text-base">
|
||
<span className="truncate">{ticket?.title ?? "工单详情"}</span>
|
||
{ticket ? <TicketStatusBadge status={ticket.status} /> : null}
|
||
</div>
|
||
}
|
||
description={
|
||
ticket ? (
|
||
<span className="flex flex-wrap items-center gap-2 text-sm">
|
||
<span className="font-mono">{ticket.ticketNo}</span>
|
||
<span>{sourceLabel(ticket.source)}</span>
|
||
<span>创建人：{metadataValue(ticket.createdByName || ticket.createdBy)}</span>
|
||
</span>
|
||
) : undefined
|
||
}
|
||
size="xxl"
|
||
defaultFullscreen
|
||
bodyScrollable={false}
|
||
bodyClassName="flex w-full"
|
||
>
|
||
{loading && !ticket ? (
|
||
<div className="flex h-130 items-center justify-center gap-2 text-sm text-muted-foreground">
|
||
<RefreshCcwIcon className="size-4 animate-spin" />
|
||
加载中...
|
||
</div>
|
||
) : ticket ? (
|
||
<div className="grid w-full h-full grid-cols-1 overflow-hidden lg:grid-cols-[minmax(0,1fr)_380px] border-t">
|
||
<div className="min-h-0 space-y-5 overflow-y-auto border-b p-6 lg:border-r lg:border-b-0">
|
||
<section className="space-y-2">
|
||
<div className="text-sm font-medium text-muted-foreground">描述</div>
|
||
<div className="rounded-md border bg-muted/30 px-3 py-2">
|
||
<SafeRichHTML html={ticket.description} fallback="暂无描述" />
|
||
</div>
|
||
</section>
|
||
|
||
<section className="grid gap-4 md:grid-cols-[minmax(0,1fr)_220px]">
|
||
<div className="space-y-2">
|
||
<div className="text-sm font-medium text-muted-foreground">状态</div>
|
||
<div className="flex flex-wrap gap-2">
|
||
{statusOptions.map((option) => (
|
||
<Button
|
||
key={option.value}
|
||
type="button"
|
||
size="sm"
|
||
variant={ticket.status === option.value ? "default" : "outline"}
|
||
disabled={!!statusSaving}
|
||
onClick={() => void handleStatusChange(option.value)}
|
||
>
|
||
{statusSaving === option.value ? "更新中..." : option.label}
|
||
</Button>
|
||
))}
|
||
</div>
|
||
</div>
|
||
<div className="space-y-2">
|
||
<div className="text-sm font-medium text-muted-foreground">负责人</div>
|
||
<div className="flex items-center justify-between gap-2 rounded-md border px-3 py-2">
|
||
<div className="flex min-w-0 items-center gap-2 text-sm">
|
||
<UserRoundIcon className="size-4 shrink-0 text-muted-foreground" />
|
||
<span className="truncate">{ticket.currentAssigneeName || "未分配"}</span>
|
||
</div>
|
||
<Button type="button" size="sm" variant="outline" onClick={() => setAssignOpen(true)}>
|
||
指派
|
||
</Button>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section className="space-y-2">
|
||
<div className="flex items-center justify-between gap-2">
|
||
<div className="text-sm font-medium text-muted-foreground">标签</div>
|
||
<Button type="button" size="sm" variant="outline" onClick={() => setEditOpen(true)}>
|
||
编辑
|
||
</Button>
|
||
</div>
|
||
{ticket.tags && ticket.tags.length > 0 ? (
|
||
<div className="flex flex-wrap gap-1.5">
|
||
{ticket.tags.map((tag) => (
|
||
<Badge key={tag.id} variant="outline">
|
||
{tag.name}
|
||
</Badge>
|
||
))}
|
||
</div>
|
||
) : (
|
||
<div className="text-sm text-muted-foreground">暂无标签</div>
|
||
)}
|
||
</section>
|
||
|
||
<section className="space-y-3 rounded-md border p-3 text-sm">
|
||
<div className="flex items-center justify-between gap-2">
|
||
<div className="font-medium text-muted-foreground">客户信息</div>
|
||
<Button
|
||
type="button"
|
||
variant="ghost"
|
||
size="sm"
|
||
className="h-7 shrink-0 gap-1 px-2 text-xs"
|
||
onClick={() => {
|
||
if (customerId > 0) {
|
||
setCustomerEditOpen(true)
|
||
return
|
||
}
|
||
setCustomerLinkOpen(true)
|
||
}}
|
||
>
|
||
<PencilIcon className="size-3.5" />
|
||
{customerId > 0 ? "编辑" : "关联或创建"}
|
||
</Button>
|
||
</div>
|
||
<div className="grid gap-3 sm:grid-cols-2">
|
||
<MetadataItem label="客户" value={ticket.customer?.name || ticket.customerId} />
|
||
<MetadataItem label="联系方式" value={ticket.customer?.primaryMobile || ticket.customer?.primaryEmail} />
|
||
</div>
|
||
</section>
|
||
|
||
<section className="space-y-3 rounded-md border p-3 text-sm">
|
||
<div className="font-medium text-muted-foreground">工单信息</div>
|
||
<div className="grid gap-3 sm:grid-cols-2">
|
||
<MetadataItem label="来源" value={sourceLabel(ticket.source)} />
|
||
<MetadataItem label="渠道" value={ticket.channel} />
|
||
<MetadataItem label="会话 ID" value={ticket.conversationId || undefined} />
|
||
<MetadataItem label="最后更新" value={ticket.updatedAt ? formatDateTime(ticket.updatedAt) : undefined} />
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<aside className="flex min-h-0 flex-col">
|
||
<div className="flex items-center justify-between gap-2 px-4 py-2">
|
||
<div className="flex items-center gap-2 text-sm font-medium">
|
||
<MessageSquareTextIcon className="size-4 text-muted-foreground" />
|
||
处理进展
|
||
</div>
|
||
<Button type="button" size="sm" onClick={() => setProgressOpen(true)}>
|
||
<PlusIcon className="size-3.5" />
|
||
添加进展
|
||
</Button>
|
||
</div>
|
||
<Separator />
|
||
<div className="min-h-0 flex-1 overflow-y-auto p-4">
|
||
{detail.progresses && detail.progresses.length > 0 ? (
|
||
<div className="space-y-3">
|
||
{detail.progresses.map((progress, index) => (
|
||
<div key={progress.id} className="flex gap-3">
|
||
<div className="flex flex-col items-center">
|
||
<span className="mt-1 size-2 rounded-full bg-primary" />
|
||
<span
|
||
className={cn(
|
||
"mt-1 w-px flex-1 bg-border",
|
||
index === detail.progresses!.length - 1 ? "opacity-0" : "opacity-100",
|
||
)}
|
||
/>
|
||
</div>
|
||
<div className="min-w-0 flex-1 pb-3">
|
||
<div className="flex flex-wrap items-center gap-2 text-sm text-muted-foreground">
|
||
<span>{progress.authorName || `用户#${progress.authorId}`}</span>
|
||
<span>{progress.createdAt ? formatDateTime(progress.createdAt) : "-"}</span>
|
||
</div>
|
||
<SafeRichHTML html={progress.content} className="mt-1" />
|
||
</div>
|
||
</div>
|
||
))}
|
||
</div>
|
||
) : (
|
||
<div className="rounded-md border border-dashed px-3 py-6 text-center text-sm text-muted-foreground">
|
||
暂无处理进展
|
||
</div>
|
||
)}
|
||
</div>
|
||
</aside>
|
||
</div>
|
||
) : (
|
||
<div className="flex h-[360px] items-center justify-center text-sm text-muted-foreground">请选择工单</div>
|
||
)}
|
||
</ProjectDialog>
|
||
|
||
<TicketAssignDialog
|
||
open={assignOpen}
|
||
ticketId={ticket?.id ?? null}
|
||
currentAssigneeId={ticket?.currentAssigneeId}
|
||
onOpenChange={setAssignOpen}
|
||
onSuccess={handleAssigned}
|
||
/>
|
||
<EditDialog
|
||
open={editOpen}
|
||
saving={editSaving}
|
||
itemId={ticket?.id ?? null}
|
||
onOpenChange={setEditOpen}
|
||
onSubmit={handleUpdateTicket}
|
||
/>
|
||
<CustomerFormDialog
|
||
open={customerEditOpen}
|
||
onOpenChange={setCustomerEditOpen}
|
||
saving={customerEditSaving}
|
||
itemId={customerId > 0 ? customerId : null}
|
||
onSave={handleUpdateCustomer}
|
||
/>
|
||
<CustomerLinkOrCreateDialog
|
||
open={customerLinkOpen}
|
||
onOpenChange={setCustomerLinkOpen}
|
||
ticketId={ticket?.id ?? null}
|
||
onSuccess={handleCustomerLinked}
|
||
/>
|
||
<Dialog
|
||
open={progressOpen}
|
||
onOpenChange={(nextOpen) => {
|
||
if (progressSaving) {
|
||
return
|
||
}
|
||
setProgressOpen(nextOpen)
|
||
if (!nextOpen) {
|
||
setProgressContent("")
|
||
}
|
||
}}
|
||
>
|
||
<DialogContent className="max-w-2xl gap-0 p-0 sm:max-w-3xl">
|
||
<DialogHeader className="px-6 pt-6">
|
||
<DialogTitle>添加处理进展</DialogTitle>
|
||
</DialogHeader>
|
||
<div className="px-6 py-4">
|
||
<ContentEditor
|
||
value={{ mode: "html", raw: progressContent }}
|
||
onChange={(next) => setProgressContent(next.raw)}
|
||
placeholder="记录本次处理进展"
|
||
disabled={progressSaving}
|
||
allowedModes={["html"]}
|
||
height={260}
|
||
/>
|
||
</div>
|
||
<DialogFooter className="mx-0 mb-0 px-6 py-4">
|
||
<Button
|
||
type="button"
|
||
variant="outline"
|
||
disabled={progressSaving}
|
||
onClick={() => {
|
||
setProgressOpen(false)
|
||
setProgressContent("")
|
||
}}
|
||
>
|
||
取消
|
||
</Button>
|
||
<Button type="button" disabled={progressSaving} onClick={() => void handleCreateProgress()}>
|
||
<SendIcon className="size-3.5" />
|
||
{progressSaving ? "提交中..." : "提交"}
|
||
</Button>
|
||
</DialogFooter>
|
||
</DialogContent>
|
||
</Dialog>
|
||
</>
|
||
)
|
||
}
|
||
|
||
function MetadataItem({ label, value }: { label: string; value?: string | number | null }) {
|
||
return (
|
||
<div className="min-w-0">
|
||
<div className="text-sm text-muted-foreground">{label}</div>
|
||
<div className="mt-1 truncate">{metadataValue(value)}</div>
|
||
</div>
|
||
)
|
||
}
|